Friday, May 23, 2014

A quick citizen experience tour of Government websites

At a quick glance, which website would you rather use?



 The UK

New Zealand


United States

Monday, May 12, 2014

I know what technology wants.

It's the same thing we all want. Attention. Energy. Care.
Help, I'm sick! Go plug me in.

Saturday, May 3, 2014

Seriously, Upworthy

Stop it.

My remote usability testing setup

After a recent grueling round of recruiting : ( then testing and sharing results, I was wiped out. Testing is intense, but recruiting and testing? I wouldn't wish that on my worst enemy.

I wanted to share my basic setup:
  • Computer 1, on speaker: Webex as the host and recording tool, Silverback (backup recording) audio through google voice on speaker
  • Computer 2, muted: Sococo (to communicate with coworkers), view observers live notes on ideaboardz,  Participant contact info (in case of issue), the Schedule 
  • Printed: Script
  • Often overlooked but important  Participant compensation/gifts, a practice run, Dialing and webbing in 15 minutes early, a deep breath, one medium sized beverage, a smile in your voice to put the customer at ease, and immediate feedback for front-line stakeholders who are thirsty for input they can put into their product.