Wednesday, October 22, 2014

From User Experience to Customer Experience - talk by Kerry Bodine

Kerry Bodine is kind of a big deal.  Watch as she:
  • Distinguishes Customer Experience from User Experience
  • Monazites the billion dollar customer experience industry
  • Makes clear the huge, growing opportunities for leaders to rise to the challenges

This is an exciting video to watch as a ux designer.

Monday, October 20, 2014

Did you want to cry today?

Watch this video created to make employees at a hospital express more empathy. It's going to probably make you cry.

Also check out these MIT suit which dims your sight and stiffens your body so you can empathize with someone who's about 70.